Cookie policy
Cancelling your order
Orders are usually dispatched within 24 hours of receipt. If during this time you wish to cancel your order please email info@wegotthesilver.com . If we have received payment for any goods cancelled, we will arrange refunds. If you change your mind after 24 hours of receipt of your order acknowledgement please use the process below to arrange a return.
Returns
Changed your mind or not got the right size? If you wish to return an item for any reason, please email returns@wegotthesilver.com and quote your order number. Returns are accepted within 30 days of delivery and we will provide you with a refund or replacement.
When returning please note:
- All items must be returned in their original state with tags/packaging.
- We cannot accept any return items which have been used.
- It is your responsibility to ensure that the item is packaged carefully.
- The cost of returning the item to us is your responsibility.
- Please ensure you obtain proof of return.
Faulty Goods
If you believe your product to be faulty, please contact info@weogotthesilver.com with proof of purchase
where we will look in to the issue.
Warranty Claims
We offer a 1 year warranty on all of our products. If you wish to make a claim under warranty then please contact info@wegotthesilver.com
Please note that we do not accept any costs in relation to product returned to us under this warranty. Once we have received the product, we will, at our option, repair or replace the faulty product with the same or an equivalent product.